Innovative WhatsApp Solution
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Project Overview
We've developed a system that bridges critical gaps in the current cyber crime reporting process, particularly focusing on post-call data collection for the national 1930 helpline.
Challenges
- Data Privacy & Evidence Handling: Sensitive victim information and digital evidence must be protected from leaks or misuse.
- Identity Verification: Difficult to confirm whether the person reporting is genuine or using fake credentials.
- High Message Volume: Managing a large number of messages during peak complaint times can overwhelm the system.
- Real-Time Response: Ensuring quick and accurate responses 24/7 is challenging for limited staff.
- Integration with Law Enforcement Systems: Linking WhatsApp reports to police databases or case management tools securely is complex.
Solutions
- End-to-End Encrypted Reporting System: Use secure APIs and encrypted databases to protect chat data and digital evidence.
- Automated Verification Bots: Implement AI-based bots to verify user identity and categorize complaints.
- Smart Chat Routing: Automatically route messages to relevant officers or departments based on complaint type and location.
- 24/7 AI Support + Human Escalation: Use AI chatbots for instant responses and escalate serious cases to officers in real time.
- Integrated Dashboard for Police: Develop a central dashboard that syncs WhatsApp data with the cybercrime database for easy case tracking and analytics.